Privacy Policy

Effective Date: 13 June 2025

1. Introduction

JP Piping Systems Pty Ltd (ABN 60 081 081 834) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (e.g., phone number, email address, mailing address)
• Payment and billing information
• IP address and browser information
• Information relating to the services or products you engage us for

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions (e.g., phone calls, emails, online forms, in-person visits)
• Our website and social media platforms
• Third-party service providers (where legally permitted)

4. Why We Collect Your Personal Information

We collect and use your personal information to:

• Provide goods and services to you
• Manage orders and customer relationships
• Respond to enquiries and provide customer support
• Improve our services and website
• Meet legal, regulatory, and compliance obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and authorised representatives
• Third-party service providers (e.g., freight companies, IT support, accountants)
• Regulatory or government authorities if required by law
• Any other third parties with your express consent

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

7. Access and Correction

You may request access to your personal information or ask for corrections if it is inaccurate or incomplete. To do so, please contact us using the details below. We aim to respond within 30 days.

8. Complaints

If you believe your privacy has been breached, please contact us directly. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

9. Changes to This Policy

We may update this policy as needed. The current version is always available on our website.

10. Contact Us

For privacy-related enquiries or concerns, please contact:

JP Piping Systems Pty Ltd
Mackay Office: 182 Evan Street, South Mackay QLD 4740
Phone: (07) 4957 5999

Gold Coast Office: Unit 10, 17-25 Greg Chappell Drive, Burleigh Heads QLD 4220
Phone: (07) 5616 2166

Email: enquiries@jppipingsystems.com.au
Website: www.jppipingsystems.com.au